Refund & delivery policy

Ask to cancel as soon as possible. We can usually refund an order that has not entered production, less any nonrecoverable processing cost where permitted. Once a custom print has entered production, cancellation or change may no longer be possible.

Contact us promptly with the order number and clear photos. If the item is damaged, defective or different from the approved order because of our error, we will assess the issue and provide an appropriate reprint, replacement or refund. Customer-supplied spelling, layout, resolution and file-content errors are not production defects.

Same-Day, Next-Day and 3-Hour Rush timing begins only after payment and file approval. Cutoffs, route capacity, weather and access conditions can affect availability. We will contact you if we cannot meet the selected service window.

If you authorize a prepaid door drop, the driver may leave the protected print at the delivery address and attach a private photo and timestamp to the order. You are responsible for providing a complete, safe and accessible address and any necessary gate or building instructions.

If delivery cannot be completed because the address, access instructions or contact details are incomplete, a new delivery fee or rescheduling may be required. Contact us immediately if you notice an address error.